At Vayve Cosmetics, we want you to love your purchase! If you’re not satisfied, please review our policy below.
1. Returns Eligibility
We accept returns under the following conditions:
- Return Window: Items must be returned within 7 days of delivery.
- Defective or Damaged Products: If you receive a defective or damaged product, we will provide a replacement or refund at no additional cost, but we will need video recording as proof while opening the package.
- Change of Mind: If you no longer want the product, you may return it, but return shipping costs will be your responsibility.
- Condition of Return: Items must be unused, unopened, and in original packaging to qualify for a return.
2. How to Initiate a Return
To request a return, please follow these steps:
- Email us at [support@vayvecosmetics.com] with your order number and reason for return.
- Our team will review your request and provide return instructions.
- Ship the product back to us using a trackable shipping method.
- Once we receive and inspect the item, we will process the refund or exchange.
3. Refunds Process
- Approved Refunds: Once the return is processed, refunds will be issued to the original payment method within 5-7 business days.
- Shipping Fees: Original shipping charges are non-refundable, and customers are responsible for return shipping unless the product is defective or incorrect.
- Partial Refunds: If the product is returned used, damaged, or not in its original condition, only a partial refund may be granted.
4. Exchanges
- We offer exchanges only for defective or damaged products.
- If you need a different item, you will need to return your order and place a new one.
5. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Opened or used nail products.
- Clearance or sale items.
- Gift cards.
6. Contact Us
For any return, refund, or exchange inquiries, reach out to us at:
Email: [support@vayvecosmetics.com]
