Returns, Refunds & Exchange Policy

At Vayve Cosmetics, we want you to love your purchase! If you’re not satisfied, please review our policy below.

1. Returns Eligibility

We accept returns under the following conditions:

• Return Window: Items must be returned within 7 days of delivery.
• Defective or Damaged Products: If you receive a defective or damaged product, we will provide a replacement or refund at no additional cost.
• Change of Mind: If you no longer want the product, you may return it, but return shipping costs will be your responsibility.
• Condition of Return: Items must be unused, unopened, and in original packaging to qualify for a return.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Email us at [support@vayvecosmetics.com] with your order number and reason for return.
2. Our team will review your request and provide return instructions.
3. Ship the product back to us using a trackable shipping method.
4. Once we receive and inspect the item, we will process the refund or exchange.

3. Refunds Process

• Approved Refunds: Once the return is processed, refunds will be issued to the original payment method within 5-7 business days.
• Shipping Fees: Original shipping charges are non-refundable, and customers are responsible for return shipping unless the product is defective or incorrect.
• Partial Refunds: If the product is returned used, damaged, or not in its original condition, only a partial refund may be granted.

4. Exchanges

• We offer exchanges only for defective or damaged products.
• If you need a different item, you will need to return your order and place a new one.

5. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Opened or used nail products.
• Clearance or sale items.
• Gift cards.

6. Contact Us

For any return, refund, or exchange inquiries, reach out to us at:

📧 Email: [support@vayvecosmetics.com]